I have owned APC Back-UPS RS 1000 for around 1.5 years. This UPS has served me well. I was looking for something with more backup time. So I contacted the company’s local office in Gurgaon and asked for suggestion.
Dealer Name: Archit Power Services
I was primarily looking for around 10 hours backup. APC guys said that such a solution would was outside my budget. I settled for 6-7 hours of backup. A solution that cost me around Rs. 23000 as per their claims.
They gave me APC SUA1000 with 2 Exide batteries.
Now the problem part.
This solution is not even capable of delivering 4-5 hours of backup. The best I have seen as per the software is 3.5 hours.
So, basically... They lied to me about the product they delivered.
And. This UPS worked for me for like 6 days before it broke. And I am yet to get a working replacement for the last 15 days.
I purchased it on August 2 2011 and it has been non-functional since August 8 2011.
In any case, I now have a fresh deadline. Monday. I would see what my options are if they are not able to give me a working unit by then.
Read more about my entire story here on India Broadband Forum.
Update: Monday today. No replacement. Called APC service center... Same excuse. They have ordered a replacement unit that would arrive in a day or two.
