Douchebaggery of the Indian Customer Support System

I hate it when a company service representative complains about you complaining too often. Basically. Most service centers get incentives based on quick resolutions of complaints filed by customers.

And if the problem is not resolved and a fresh complaint is filed multiple times in a short period of time, it sort of raises a red flag against the service center by the company.

This exact thing is happening with me with respect to APC. The dude pretty much complains that I have filed three complaints in the last 10 days or so and this does not work out well for them. I am not sure what other option I had in this particular instance. Dude said that he left his personal number on the receipt he gave me on the most recent visit. He conveniently forgets that he never told me to contact him directly in case of further problems. In fact, he told me to call the APC call center on a previous visit for future problems.

I purchased their UPS along with two batteries in August this year. Since then, the UPS unit has been replaced two times… The unit I have right now looks like an year old model with scratches and damage to the body structure is clearly visible.



I am not concerned about it. I am however concerned about the lack of battery backup I am getting from it.

Both the UPS and the batteries were purchased from APC. They are both under warranty. Apparently the problem is not with the UPS as it has been replaced 2 times already. Batteries are the problematic component.

And if the problem continues, the only thing I can do is file requests again and again till the time my problem is resolved. APC guys have to tell me what the resolution is.

I was told today that the batteries were faulty. I responded that the batteries were purchased from APC and they are just 4 months old. Dude at the service center was sort of shocked and said, send me a scanned copy of the bill and I would get them replaced. If they had done this a week ago, my problem would have been resolved by now.

I would now have to wait for them to visit me again tomorrow to get the batteries replaced or whatever. I would then have to go through another test phase to see if my problem is resolved or not. And if it is not… What am I supposed to do? From what I see, I can file yet another complaint with the company's call center.