APC guys replaced my UPS unit for the second time since purchase. This makes it the third unit since August 2011 when the entire package was purchased.
Backup problem continues.
APC guys suspected that the batteries were the problem area and not the UPS unit itself. But it would have taken them 2-3 hours to properly investigate which was something they were not willing to do.
I was told to keep a log of power cuts and also check for total backup time from the UPS after a full recharge. I would now have to depend upon the DHBVNL to get the UPS to full charge before I can check for complete backup given by the system.
I really wish I had skipped APC this time around. Microtek was offering a much better package for a lower price tag. APC apparently is still not accustomed to the power cuts we face here in India.
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